customer service
Pickup & local delivery options
Customer Pickup
Click here to view pickup hours for each of our stores.
PICK UP HOURS >
Customer Pickup Policy
DOCK 86 Furniture will not load product into any vehicle we deem unsafe to transport your purchase. Buyer accepts complete responsibility for the safe transport of their merchandise and agrees to hold HOM Furniture, Inc., its employees, and/or agents harmless in the event that any accident, injury or damages result in transport of the above described merchandise subsequent to my purchase not withstanding the fact that Seller, its employees, and/or agents may have assisted me in loading, tying down, and/or fastening the above described merchandise to my vehicle.
Nothing On Top Policy
For your safety and the safety of others traveling around you, we are unable to load, or allow you to load, any item of furniture on top of your vehicle.
Local Delivery
Tracking Your Delivery
If you are expecting your delivery today and would like to track the status of your truck, Please enter the phone number you used on your purchase below:
Or you can visit the tracker
on our delivery status page.
DELIVERY STATUS >
GARAGE DROP
Garage Drop Off Service - Weekdays Only Available in designated local shipping/delivery areas. We will place in your garage or leave at your front door.
What's Included
- We place all furniture in factory packaging inside your garage or loading dock or outside the 1st floor entry of your home or apartment. At the time of delivery an authorized signature is required.
- Products with multiple parts will require do-it-yourself assembly.
- Our delivery team will inspect the factory packaging to insure there is no outside damage prior to loading on the delivery truck.
- A two hour window is provided one day before delivery.
- 1 person delivery team that will place all furniture.
What's Not Included
- Placement in specific rooms of your home, condo, or apartment.
- Pre-delivery inspection
- Unpacking or unwrapping furniture
- Removal of packing materials
- Any necessary assembly
- Customer pickup
WHITE GLOVE PREMIUM DELIVERY
Delivery and Installation for local delivery areas. Professional installation of your product, clean up and haul away of packaging.
What's Included
- Guaranteed 2 Hour Delivery Window
- 30 minute call ahead for your convenience
- 4 step Pre-Delivery Inspection at our facility
- Complete Unpacking/Unwrapping of your purchase.
- Product pre-Inspection by our professional service team.
- Pre-Assembly of all furniture and hardware for fastest inhome install.
- Professional refinishing or on the spot replacement of defects before product is then rewrapped for safe transport to your home.
- Professional delivery team will inspect the route to the room to make sure the new furniture can safely pass through.
- Placement of furniture into a specific room of your home, condo or apartment (The delivery team will inspect the room to make sure it is ready for delivery and discuss where you would like your new furniture to go.)
- Complete assembly and installation of your purchase (Excludes assembly of Ready to Assemble merchandise).
- In-Home consultation and training with our professional delivery team for furniture care and use.
- Disposal of all packing materials.
What's Not Included
- Assembly or fluffing of Christmas Trees
- Assembly of Ready to Assemble merchandise
Cost & Service Availability
Delivery fees and service availability may vary by zip code. We encourage you to review the delivery fees listed in the shopping cart prior to submitting your order.
Furniture Removal Made Easy
To help you clear the way for your new arrival, we offer a convenient removal service for an additional fee. Please note that this service is available exclusively for orders scheduled with White Glove Delivery.
Single Item Removal - $99.00
- What’s included: We will remove one old piece of furniture from your home.
- The "Perfect Match" Rule: We remove items on a "like-for-like" basis. For example, if you bought a new sofa, we’ll take away your old sofa.
- Health & Safety: For the safety of our team, please ensure the item is in clean, sanitary condition.
Two-Item Removal - $169.00
- What’s included: We will remove up to two items from your home.
- The "Perfect Match" Rule: Each item removed must correspond to a new item being delivered (e.g., two chairs out for two chairs in).
- Health & Safety: Please ensure both pieces are in clean, sanitary condition before our team arrives.
Furniture Set Removal - $249.00
- What’s included: We will remove one complete set of furniture. This typically includes:
- Dining Sets (Table and chairs)
- Bedroom Sets (Bed frame, dresser, nightstands)
- Living Room Sets (Sofa, loveseat, etc.)
- The "Perfect Match" Rule: We remove the old set piece-for-piece to match your new set.
- Health & Safety: Every piece within the set must be in clean, sanitary condition at the time of pickup.
Express Mattress Delivery
DOCK 86 is the hassle free solution to a better nights sleep. We provide free white glove delivery on mattress set purchases of $1299 or more. DOCK 86 delivery staff will provide setup and will remove your old mattress and place it in your garage or on the curb for free. For a per set fee, the delivery staff will remove your old mattress (excluding waterbeds), haul it away and have it recycled.
DOCK86/Dock Guard Customer Care
For questions about pickup delivery or service contact:
| Mon | Tue | Wed | Thu | Fri | Sat | Sun |
|---|---|---|---|---|---|---|
| 9a-7p | 9a-7p | 9a-7p | 9a-7p | 9a-7p | 9a-6p | closed |